Refund & Return Policy
Last updated: October 2026
At Mavelle, we stand behind every product we sell. If you're not completely happy, we'll make it right.
The Mavelle Guarantee
Every order is covered by our 60-day money-back guarantee. If your cat doesn't love her Mavelle mat, you can request a full refund or an exchange within 60 days of delivery, even if the mat has been used and washed.
Eligibility
To be eligible for a return or exchange:
- Mats may have been used and washed. They must be returned complete and free of damage beyond normal use (chewing, tearing or soiling by other animals is not covered).
- Returns must be initiated within 60 days of the delivery date.
- Proof of purchase is required, such as your order confirmation email or order number.
Non-Returnable Items
- Products damaged, modified or misused by the customer.
- Free gifts included with your order (such as the PurrBrush groomer) do not need to be returned and are not refunded.
- Final sale or clearance items, unless stated otherwise.
How to Start a Return
Email us at support@getmavelle.com with your order number and the reason for your return.
Our support team will reply within 24 hours with return instructions.
Send your item back following the instructions provided.
Once the item is received and inspected, we will process your refund or exchange.
Refunds
Refunds are issued to the original payment method within 5 to 7 business days after the returned item is received and approved.
Original shipping costs are non-refundable, unless the item arrived damaged or defective.
You will receive a confirmation email once your refund is processed.
Exchanges
If you'd like a different size or color, contact us at support@getmavelle.com and we'll help you find the best option based on availability.
Damaged or Defective Items
If your order arrives damaged or defective, contact us at support@getmavelle.com within 60 days of delivery.
Please include:
- Your order number
- Photos or a short video showing the issue
We will send you a replacement at no extra cost when applicable.
Questions?
Contact us anytime at support@getmavelle.com.
Our support team usually replies within 24 hours, 7 days a week.